Effective Date: [7th july 2024]

At Africa Diaspora Collection, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, our Return Policy allows you to return items within 30 days of purchase, subject to the terms and conditions outlined below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, including all tags, accessories, and documentation.
• The return must be initiated within 30 days of the purchase date.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made items
• Perishable goods (e.g., food items)
• Intimate or sanitary goods (e.g., undergarments, swimwear)
• Gift cards
• Items marked as final sale

3. Return Process

Initiating a Return: To initiate a return, please contact our customer service team at [your email address] with your order number and the reason for the return. Our team will provide you with a return authorization number and detailed instructions on how to proceed.

Packaging Your Return: Pack the item securely in its original packaging, including all original tags, accessories, and documentation. Clearly mark the return authorization number on the outside of the package.

Shipping Your Return: Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the return is received. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or defective item).

4. Inspection and Processing

Upon receiving your return, we will inspect the item to ensure it meets the eligibility criteria outlined above. If the item is approved for return, we will process your refund or exchange as follows:

• Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed after we receive the returned item.
• Exchanges: If you requested an exchange, we will ship the replacement item to you once we receive and inspect the returned item. If the replacement item is not available, we will issue a refund to the original payment method.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [your email address] with your order number and a description of the issue. We will provide instructions on how to return the item and will cover the cost of return shipping. We will either replace the item or issue a refund, depending on your preference and item availability.

6. Late or Missing Refunds

If you have not received your refund within the expected time frame, please check with your bank or credit card company first, as it may take some time for the refund to be officially posted. If you have completed this step and still have not received your refund, please contact us at [your email address] for further assistance.

7. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

Africa Diaspora Collection